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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Not true to sales pitch (sold features) - Review by
Anonymous submitted on January 15, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of January 15, 2002): Current customer |
| Plan used: Reseller plan |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 2 out of 10 |
Apollo Hosting (http://www.apollohosting.com) Reseller Plan has the following issues:
· Reseller anonymity issues:
o The icons on the Resold Account’s Control Panel reference Apollo's IP address (graphic properties and on browser status bar while site loading).
o Email Auto-Responder “headers” contain multiple references to Apollo (name server and IP).
o When using FTP (cuteFTP or WSftpPro) to connect to Resold accounts, Apollo name server and IP show in connect log.
· Apollo’s website states that the Control Panel can be customized to contain your business logo. However, their tech-support negates this fact.
· Control Panel has 3 "vote" icons with no explanation of each. Upon clicking, they immediately register a vote with various host-rating services in favor of Apollo Hosting. But (1) why are these on a "site control panel" and (2) why not offer an HONEST way of voting where you get to choose the level of satisfaction. Here are the vote sites:
o http://www.hostindex.com (ID = Tamara)
o http://www.webhostdir.com (hostid = 5508)
o http://www.webhosters.com (company_id = 1019)
· Parked Domain names cannot be seen/listed! Neither on their Control Panel nor on an invoice.
· Even though you have Virtual Domain Name Servers enabled when you register a resold account, Apollo doesn't give you the opportunity to put the new domain under your Virtual DNS. Instead, they put it under their DNS and ask you to contact support. Then, support initiates a change, but that change request has to infiltrate the internet -- another 24-48 hrs on top of the initial time to register the Resold account. By setting up Resold Accounts under their DNS, Apollo Hosting negates the entire purpose of having a Virtual DNS enabled!!! As you know, Resellers enable a Virtual DNS for the sole purpose of putting their Resold Accounts on it. So, why put us through the hassle of a two-step, timely process? Apollo Hosting truly needs to provide the ability, even if optionally, to place a new Resold Account under a VDNS during the initial set up process.
· Apollo’s Control Panel offers MySql but (a) at older version 2.0.1, and (b) they won't upgrade or support it (c) it does not work at all. You are *completely* on your own.
· Apollo’s website claims they will optionally transfer a domain for you for free, but tech-support states they can't. Even if they did, their website states it will send an email to the current domain owner as "from Apollo Hosting” to request transfer approval, but this compromises a reseller’s anonymity.
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