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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| totally unacceptable response to downtime - Review by
submitted on August 7, 2002 |
| Customer's web site: www.woodemark.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of August 7, 2002): N/A |
| Plan used: N/A |
| Customer service rating: 7 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 5 out of 10 |
Until recently, I was very satisfied with bluedomino. Prices are quite reasonable.
but Aug. 6, 2002, their servers all went down (seems to be mail servers only), and it has now been at least 16 hours.... they advertise 99.999% uptime. after today (as I write this, the mail servers are still not up), they will need 30 years of uptime to fulfill their promise. There is not even a notice on their website informing customers of the status, or what is going on. the poor customer service people!
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