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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| A downhill slide for this ex-great - Review by
submitted on November 10, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of November 10, 2002): Current customer |
| Plan used: Extreme |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 3 out of 10 |
We've been hosted on bluedomino for two years now. The first year was quite uneventful. We received good support, site software and almost impeccable uptime. After the first year was over things started going sour. First they began experiencing really bad e-mail issues (lost e-mail, untransmitted e-mail, poorly performing webmail application, etc.). Then they began having account reconciliation issues (our order for our initial hosting plan was paid with one card. The extension was paid with a different card - same name and address - and as a result they inadvertently terminated the account - even after they phoned and e-mialed back that they understood the change and had processed the payment already. It took about 72 hours of total downtime to reconcile the account and we had to rebuild our own files because their backup was over two weeks old. The e-mail problems are recurring (monthly) and now we are starting to experience random incidents where our site can't be found. Bluedomino has blamed it on a misbehaving DNS server. They have given us a credit for a few months of service, but it doesn't make up for the embarrasement of explaining it to our partners, employees and clients. We're going to hunt around for a better host. In the meanwhile, we're on the verge of signing with a host that does nothing but e-mail.
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