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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Horrible E-Mail problems - Review by
Anonymous submitted on December 16, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of December 16, 2002): Less than 3 months ago |
| Plan used: Extreme Web Hosting |
| Customer service rating: 4 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 3 out of 10 |
The hosting part was great--no problems, no downtime.
However, the email was a constant problem starting from the time I began hosting with them. They were using an internally developed server based on QMail. It constantly lost mail--a real issue when you're trying to negotiate a contract remotely. Their webmail client is especially bad, because once it loads email--there's no way to export it! The webmail acts as its own client, which means once email has been loaded into it there's no way to get it out unless you export it.
They claim to be moving to sendmail to increase reliability of their mail, but the inability to export mail was the worst thing that could have happened. You can't even get mail out if you login as an administrator, because they store it on separate, inaccessible, servers.
The really bad part was dealing with technical support. All technical support could offer was one-line replies to questions, and wasn't willing to suggest or try any solutions. All around, a poor experience unless you just want some vanity pages and no email.
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