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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Very Disappointed - Review by
Brian submitted on April 2, 2003 |
| Customer's web site: idotvads.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 2, 2003): 1 year - 3 years ago |
| Plan used: 18.95 month plan |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 3 out of 10 |
The value of this host's service declined rather than improved. Two server migrations during the two years created down-time which was not compensated for, despite their 99.99 Percent uptime guarantee. Multiple problems receiving email through simple web forms have yet to be resolved. Their staff obviously cannot solve their recent, complex problems and issues with their servers' functionality to provide consistent good service. It's not a bargain when my site is down or not functioning due to their inability to solve problems which they've created. Tech support is sloppy and inconsistent. Having to re-describe the issue multiple times, to different personnel who don't seem to work as a team and communicate, after three months of a continuing problem is not satisfactory.
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