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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Broken Promises & lack of functionality - Review by
Michael Ghekiere submitted on June 3, 2003 |
| Customer's web site: ghekiere.tv |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 3, 2003): Current customer |
| Plan used: Express |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I would echo much of the feedback from others.
Webmail -- Bad. Deletes e-mails arbitrarily, doesn't open the e-mail that you click on, etc.
Customer Service - Yes, they have live person chatting, but the results are far below standard. I have been having problems sending e-mail to AOL or RoadRunner customers. E-mail is blocked since the BlueDomino/CoffeeCup systems are on various Open Relay/SPAM lists.
First I was told that, although the BlueDomino/CoffeeCup servers ARE open relays, MOST hosting companies are set up the same way.
Then I was told by someone else that they are NOT open relays, and that being on these SPAM lists is merely a misunderstanding... And that their president ("J") is working directly with RoadRunner to fix this.
Further, by three separate "help desk" people, (including Roland Barrera, who is responding to some of these comments), I was promised that I would be moved to the "new servers" within 24 hours, and that it would alleviate my issues with sending e-mail.
Those promises started about a month ago. To date, no response from the company, and the problem persists.
As of this minute, I am still a customer, but I am moving to a new host tonight. There are WAY too many companies willing to host. What differentiates them is customer service, and there is NONE here.
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