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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| The catch is with graphics - Review by
J.C. submitted on January 18, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of January 18, 2003): 1 year - 3 years ago |
| Plan used: Unlimited plan |
| Customer service rating: 6 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I signed up with Burlee because of their unlimited hosting plan. I went over the contract with a fine tooth comb and thought it would be a good deal.
I spent a day uploading files and then suddenly couldn't upload anymore. I contacted tech support and was told that there's a cap on the amount of graphics files that you can store in your account. They claimed this was in the contract, but the wording of the rule they pointed out to me appeared to be in reference to something other than graphics. I wasn't very happy, and I felt Burlee was being dishonest to lure people in.
I immediately canceled my account. I think they kept my set up fees, which pissed me off. But I guess I'm lucky they didn't keep more of my money!
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