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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
bad customer support - Review by
Anonymous submitted on January 31, 2003 |
Customer's web site: N/A |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of January 31, 2003): Current customer |
Plan used: Basic |
Customer service rating: 1 out of 10 |
Technical quality rating: 8 out of 10 |
Cost rating: 3 out of 10 |
Overall rating: 3 out of 10 |
Burlee only replies to the issues they want to provide support for. If your problem seems too difficult, they pass the buck back to you by telling you that what went wrong was your fault. About half of the time I never receive a response back. Plus, they don't have a toll-free support number.
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