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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| cheap but you get what you pay for - Review by
submitted on August 10, 2003 |
| Customer's web site: semanchuk.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of August 10, 2003): Less than 3 months ago |
| Plan used: personalValue |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 6 out of 10 |
| Overall rating: 5 out of 10 |
I got what was advertised in the package which was a lot for just $60/year. However I found the helpdesk to be unprofessional (asking for my password via email, for example) and, well, not always very helpful. It was often difficult to get clear, meaningful answers.
The fact that their support page crashed the first time I used it didn't inspire confidence. The problem turned out to be that I used a contraction in my problem description ("can't access...") and the single quote broke the SQL statement that tried to save my comments. Was I really the first person ever to use a single quote in a support request?!?
Also, the server seems to be rebooted monthly based on the uptime info displayed in the control panel.
At $60/year it is certainly a bargain but I'd think more of the company if they raised their prices and support quality both.
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