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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Bad Support - Review by
Sebastien Tardif submitted on November 28, 2001 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of November 28, 2001): Current customer |
| Plan used: N/A |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 2 out of 10 |
First of all,
They enforce strictly there usage agreement, such as CPU utilization, bandwidth. But when this happens, they shut you down and they do not inform you.
And you have to annoy them (through their support web site) to get answers about what's the problem. When you finally know what is the problem, most of the time, it is a matter of a few minutes to detect that one of your 3rd party php package is doing something wrong.
And it takes forever to reactivate your site when the correction is made. Most of the time, the support staff do not take initiative and you have to go through the chief technical officer to get things done.
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the poster, are no substitute for your own research, and should not be relied upon for any purpose.
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