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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| service not as advertised - Review by
Marie submitted on May 2, 2002 |
| Customer's web site: www.marie.org |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of May 2, 2002): Less than 3 months ago |
| Plan used: Power Domain |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 2 out of 10 |
My CWI Hosting plan claims to have 1.2 gb of web space and 30 GB of transfer along with a host of other features such as MySQL databases and mailing lists. However, long before you come close to using those resources, they turn off your account with NO WARNING saying you have violated their "20% of resources" clause.
Because there is no warning, you have no chance to check their stats to see if there is any validity to their claims. One day you have a web site and an email account and the next day you don't.
When you attempt to contact them, they don't respond, they put you on hold, they don't know what is going on (typical quote "I guess your account was suspended" and "there is nothing here about your account being suspended") and you have to communicate directly with their "CTO" who tells you it's all your fault, they did nothing wrong and if you don't like it you can get someone else to host your web site.
I think I will.
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This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
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