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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| trying to drive away customers - Review by
submitted on May 3, 2002 |
| Customer's web site: www.frogsonice.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 3, 2002): Less than 3 months ago |
| Plan used: Unix power plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 2 out of 10 |
Stay away!! CWI Hosting pulled the plug on my web site completely without warning or explanation. It took a long run-around with customer service to discover that they were claiming that my site was using an excessive amount of system resources. I was well below the transfer limit for my hosting plan and wasn't doing anything other than serving plain files -- no database, no CGI, etc. I have heard from two or three other people who had similar experiences
in the last couple of months. Bottom line, they are not willing or able to deliver on the promises in their hosting agreement, and I think they are deliberately trying to get rid of customers they lose money on.
On top of that, their customer service had been getting progressively more irritating to deal with. As reported by others here, I also had experiences where they would close my support ticket claiming that nothing was wrong, when the problem still existed.
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