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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Very disappointing - Review by
Stefanowitsch submitted on July 23, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of July 23, 2002): Current customer |
| Plan used: advanced |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
I've been with them for many years and as my contract finally has to be renewed after another year, I certainly won't go with them anymore. I will change to Featureprice. Canaca.com was ok 4 years ago but over time they lost touch. They take too long to reply to requests and if they do, their emails are short, wrong, unreadable (no CR/LFs used) and don't contain any useful information. Sometimes I doubt that they really read your questions. Never ask them more than one question at the time as they will fail to respond to them. They NEVER fixed my issues with neomail, and they never upgraded it after promising it every month for more than a year now. Emails can't be sent to certain hosts, they are returned to the wrong sender if sent using their webmail interface. It's one big list of issues and they simpy never fixed them. How hard can it be to install a new webmail interface? If you don't ask for much, then they are ok, but don't think you will ever get any serious help. They had serious problems for several weeks over the last year but at least they gave me 1 month free last year to make it up. However, that doesn't really help if support is nowhere. As I said, they went from good to very bad within the last years. It all got that bad when they became part of hosting4everyone.com. Go somewhere else! You will find much better deals out there. They will change stuff on their servers without telling you in advance. You will all have to look it up in their FAQs if you will ever find something in there. They just show you when the FAQs have been updated, but they don't tell you which part. So you will have to search like an crazy. This is no way to run a serious helpdesk. They disabled their own search engines and never came up with a useful replacement. They will not support their own CGI-Scripts. "These scripts are there, but we don't use them". Great! There you are, wondering why their own scripts aren't working anymore. Really bad. At least their servers were running ok for the last few months now.
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