Canaca.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Poor customer service - Review by submitted on May 28, 2003
Customer's web site: www.inannasgarden.com
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of May 28, 2003): Current customer
Plan used: reseller
Customer service rating: 3 out of 10
Technical quality rating: 7 out of 10
Cost rating: 5 out of 10
Overall rating: 3 out of 10
When I first set up with Canaca almost a year ago I had a number of problems.  These were resolved usually after several emails.  It seemed to get better for awhile, but now....  Last week I noticed that the several of my domains were no longer listed in the MX records.  I contacted Canaca to fix this problem.  They fixed that but broke a redirect I had them setup last September.  The website has been unavailable since Friday.  I haven't had any response to my emails since Monday.  I am seriously considering moving my sites to another host.

 

 

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