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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Poor customer service - Review by
submitted on May 28, 2003 |
| Customer's web site: www.inannasgarden.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of May 28, 2003): Current customer |
| Plan used: reseller |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 3 out of 10 |
When I first set up with Canaca almost a year ago I had a number of problems. These were resolved usually after several emails. It seemed to get better for awhile, but now.... Last week I noticed that the several of my domains were no longer listed in the MX records. I contacted Canaca to fix this problem. They fixed that but broke a redirect I had them setup last September. The website has been unavailable since Friday. I haven't had any response to my emails since Monday. I am seriously considering moving my sites to another host.
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