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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Data Loss - Review by
Tom submitted on June 24, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 24, 2002): Private |
| Plan used: standard |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Cedant recently performed some systems upgrades. Part of the up-grade was a new web-mail site which turned out to be worse than the old one. Regardless, some where during the upgrade they lost my wife's entire mail box and all of the addresses from my own mail box. When I contacted support they gave me a lot of BS and tried avoiding the situation. Finally, they admitted to the data loss and confessed that they were unable to restore it... Time to find a new host a post a review....
I had all good experiences with Cedant before this but the loss of customer data and the inability to restore it is completely unacceptable.
Sincerely,
Tom
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