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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Crash & Burn!!! - Review by
submitted on July 15, 2002 |
| Customer's web site: www.shastasoftware.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of July 15, 2002): Current customer |
| Plan used: Standard |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I've used cedant for nearly a year. They used to be great, but around the first of June, they went to hell.
Like the other reviewers have noted, the main problem is in their e-mail servers. I've had numerous instances where e-mails sent to me by my clients has been lost. Also, most Monday mornings have seen at least an hour or two of "unable to connect to mail server" type messages.
I have attempted to contact their tech support many times via e-mail and only received a handful of replies. I've also attempted to call their tech support phone number, over 100 times...not once have I reached a live human being. I have left numerous (non-profane) voice mails, but not once has a call been returned.
I have even attempted to call their Sales and Billing departments, but cannot reach a live person.
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