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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Bad for Business - Review by
MJ submitted on July 19, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of July 19, 2002): Over 3 years ago |
| Plan used: 2 on Webmaster plan, 3 on basic plan |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
I was very satisfied with Cedant's service before the "UP"grade. I had 5 sites hosted by them. I liked the user-friendly layout of the control panel, the accessibility of the log files, the easy to use email manager.
Since the upgrade, their service went down the tubes. The control panel is different and less useful. The email manager is terrible now. Several features are lost.
SMTP service disappeared. They have been assuring me that it will be up and running anywhere from 24 hours to 2 days- that was 2 months ago! Still, no working smtp service. The webmail times out after a matter of minutes. Some of the email accounts were actually deleted. Some became inaccessible: passwords no longer worked, log-ins to the webmail were refused.
I have been sending emails to support for 2 months. Every third one is responded to with a standard no-helpful response and only addressed some of my concerns. Their office must be like a circus run by monkeys.
They do not answer their phone anymore. Sometimes the mailbox is full, so you can't leave a message. They may or may not return calls. It is equally difficult to reach sales or billing.
My company is losing business due to Cedant. I am switching hosting companies immediately. I gave it time to get their kinks worked out, but apparently the kinks are there to stay.
Stay away from this company.
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