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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Used to be pretty good, but now rather frustrating - Review by
Anonymous submitted on July 28, 2002 |
Customer's web site: Submitted but not made public |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of July 28, 2002): Less than 3 months ago |
Plan used: $20 / month |
Customer service rating: 4 out of 10 |
Technical quality rating: 2 out of 10 |
Cost rating: 3 out of 10 |
Overall rating: 2 out of 10 |
They are still having problems, a month after their move. * Email to us bouncing back to our customers with "email server configuration error", and then works an hour later * Unable to reach our site sometimes * Unanswered emails * Can never get anybody on the phone
Yes, they have handled some problems, and it's a bit better than the first week of their move. They are probably trying very hard.
We've been waiting, assuming they'd tidy up all the lose ends. The sporadic email bounces our customers get make us look bad.
It's hard to believe that, a month after the move, email keeps going up and down. Cedant, PLEASE, fix this.
We are moving.
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