|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| E-mail down for 4 hours today! - Review by
submitted on September 17, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of September 17, 2002): 1 year - 3 years ago |
| Plan used: Standard |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
Cedant is pretty pathetic. I really wanted to go with a local host (they're just down the road from me). But, they're just too clueless technically, and from a customer relations perspective they truly suck.
They had a LOT of e-mail problems back in June. I was going to bail on them then, but got busy with other projects, and their service improved in July/August.
But, yesterday their e-mail servers were down for an hour or so. And, today they have been down since 1pm PDT (it's now 5pm).
When I can get through on the phone at all, their message states that "the problem will be fixed by 2:30", then "the problem will be fixed by 3:30", then "the problem will be fixed by 4:30".
Out of literally HUNDREDS of times trying to call in to their tech support, I think I've gotten a live human twice.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|