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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| I don't understand the negatives - Review by
submitted on August 30, 2003 |
| Customer's web site: www.arcmag.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of August 30, 2003): Over 3 years ago |
| Plan used: Advanced |
| Customer service rating: 8 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
I've been a Cedant customer for three years, and I have had outstanding service for the entire time. When I call, someone answers. When I e-mail someone answers.
My only (and I mean ONLY) complaint was when they took a 6 hour span on my deadline day to update their mail server and didn't tell me. Six hours of downtime (and even then only for 6 hours of pop mail delays) doesn't seem bad to me.
I really can't comprehend any of the negative reviews here because they are so alien to my experience. I had a Mysql problem, and customer support had it fixed in less than a day. My site is fast and always up.
I actually inquired about a VPS server with Cedant, and the sales person was very knowledgeable and up front about the pluses and minuses.
I've recommended Cedant to a number of friends, and I can honestly say that none of them have ever complained about my recommendation.
By the way, I currently host 5 sites with Cedant, and I haven't had a problem with any of them.
Perhaps I am the exception in this group, but I find that hard to believe.
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