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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Upgrade went okay for me --- but - Review by
submitted on June 11, 2002 |
| Customer's web site: www.time4terry.com |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of June 11, 2002): Less than 3 months ago |
| Plan used: Standard |
| Customer service rating: 6 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 8 out of 10 |
| Overall rating: 7 out of 10 |
I have one major issue with the update and that is Cedant didn't give us any advance notice that it was going to happen. It seems to me that would have been a good customer relations. I didn't know about the upgrade until I got an email telling me it happened.
Well, before I was with Cedant I was hosted by Jumpline.com, talk about problems, don't even think of using Jumpline.
As far as Cedant's upgrade, I had 2 problems which I was able to fix myself, the first was my email settings. Why do they always have to change that?? I was lucky to get the upgrade notice. The second problem was more severe. My site was out of date. Apparently they restored the wrong back up files, just like Jumpline did. I was never able to get my Jumpline files restored, but was able to restore the currents files myself after 2 attempts. Okay some of you may have bigger problems, but I'm happy, I at least have my site up and running. Mine is a simple MS Frontpage site. I didn't have to use the Cedant support system, because they documented fixes to my problems and all I needed to do was to follow the directions.
I am going to stay with Cedant. But, they better NOT mess me up!!!
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