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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Despite their image, these people are armatures. - Review by submitted on April 24, 2003
Customer's web site: N/A
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of April 24, 2003): 1 year - 3 years ago
Plan used: Reseller Plan
Customer service rating: 1 out of 10
Technical quality rating: 7 out of 10
Cost rating: 5 out of 10
Overall rating: 2 out of 10
After going to a ton of trouble, moving all of my resold accounts to their service, their customer support and willingness to help took a nose-dive.  They changed passwords and usernames (yes USERNAMES!) without telling me, and then denied it for the longest time.  Eventually got them to admit that they changed the usernames, they decided the names were needed for their own use, they totally screwed up a ton of my work and made me look very stupid in the eyes of my customers.  VERY armaturish behavior.  I have a lot of this documented and recorded, if anyone is interested.  Also, names and numbers of support personnel and managers who were OK with this behavior.



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