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You are responding to the following review:
| Despite their image, these people are armatures. - Review by
submitted on April 24, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 24, 2003): 1 year - 3 years ago |
| Plan used: Reseller Plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 2 out of 10 |
After going to a ton of trouble, moving all of my resold accounts to their service, their customer support and willingness to help took a nose-dive. They changed passwords and usernames (yes USERNAMES!) without telling me, and then denied it for the longest time. Eventually got them to admit that they changed the usernames, they decided the names were needed for their own use, they totally screwed up a ton of my work and made me look very stupid in the eyes of my customers. VERY armaturish behavior. I have a lot of this documented and recorded, if anyone is interested. Also, names and numbers of support personnel and managers who were OK with this behavior.
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