DeZines Web Hosting - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Dezines Going Downhill Fast - Review by Jim Kloss submitted on January 7, 2003
Customer's web site:
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of January 7, 2003): Less than 3 months ago
Plan used: Virtual Pro
Customer service rating: 2 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 2 out of 10
Dezines used to be a quality company interested in serving customers.  I've been with them about 3 years, and in the last 6 months, they've undergone some drastic changes.  Support people are barely civil.  They aren't interested in solving problems - just putting off customers.  For example, the PHP they have available is over 2 years old. When asked if they had plans to update to a newer version, the reply came "Probably not".  There are many other instances of this sort of lack of desire to be helpful technically.

If you're NOT a technical users, then Dezines is probably fine.  You are the kind of customer they want.  Low usage, easy money.  But, seeing as how they charge twice what many others charge, and offer 1/2 of the options, you'd really do better to look elsewhere.



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