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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Dell destroyed a business! - Review by
submitted on January 2, 2003 |
| Customer's web site: www.msidg.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of January 2, 2003): 1 year - 3 years ago |
| Plan used: Dedicated Server Solutions with Daily and Weekly Backups |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
My son's company contracted to use DellHost's dedicated server solution with daily incremental backups and complete weekly backups. During the last week of December 2002 their servers were not working. Upon inquiry to the "7x24" staff (what a joke!) they were advised that the problem couldn't be fixed until the next mornini. Then on New Year's eve (24 hours after we advised DellHost of this problem, they were notified by the Atlanta based manager that our entire hard drive had been erased accidentally and DELLHOST HAD INADVERTENTLY NOT BACKED UP THEIR SERVER FOR THE LAST 2 WEEKS!!! As a web design and hosting company, they relied on the professionalism and reputaion of the Dell name to perform its contracted services, especially the critical daily and weekly server backups to prevent any permanent destruction of our data, databases and files. DellHost's representative offered to investigate the matter and provide them with a "post mortem" within 2-3 days. What good is a post mortem review after they've destroyed hundreds if not thousands of man hours developing web sites for clients. One of their clients, www.onlysimchas.com has over 30,000 members and received more than 4 Million page views per month. All of that software development and database work and maintenance is now GONE FOREVER. What kind of company destroys a business and thinks that customer service is to provide a post mortem and explanation of why they f--ked up? How can a company, in good conscience, provide contract terms that limit their liability for their own gross negligence while putting another company out of business? Imagine what kind of New Year's Eve they had trying to salvage what was left of their business while DellHost's "7x24 staff" was out partying? One would think that a subsidiary or affiliate of Dell was competent...obviously they were wrong. If you want to stay in business, please stay away from DellHost.
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