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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Too much downtime (site and email) - Review by
Anonymous submitted on January 25, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of January 25, 2003): 3 months - 1 year ago |
| Plan used: SHARED |
| Customer service rating: 7 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
We just don't feel DellHost is living up to the reputation of their name. I was able to reach tech support in short time by phone (and I usually reach the same person) ... I don't know how big is their tech support team. Server uptime has not been so great since the last few months. Their major relocation of their servers during the week of December had cost us financial damages b/c length of time was much longer than asked for. Their email server had been down a few times and that's pretty bad b/c if we can't retrieve mails, we can't respond to customer's questions, and we basically lost many potential customers. As of now (1/24-25) the entire DellHost server seems to be down as we can't access our site, can't access their site (dellhost.com) to access the control panel to change email, the mail server is completely shutdown. We lost so much and we're in the lookout for a new hosting. It's just too bad.
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