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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Very Poor Customer Support - Review by
Robert Wood submitted on January 13, 2003 |
Customer's web site: Submitted but not made public |
Length of time hosted by this company: less than a month |
Date when last hosted by this company (as of January 13, 2003): Less than 3 months ago |
Plan used: Dot3 |
Customer service rating: 2 out of 10 |
Technical quality rating: 5 out of 10 |
Cost rating: 5 out of 10 |
Overall rating: 2 out of 10 |
I was very surprised to find such poor customer service after reading the great reviews on DOT5. It seems to take at least 24 hours to get a response and from the response that I received it was apparent that they did not even bother to read my problem description. I have only been with Dot5 for a few days. I have asked to cancel my service and receive a refund. I hope they honour their guarantee.
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the poster, are no substitute for your own research, and should not be relied upon for any purpose.
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