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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| What Happened?!?!?! - Review by
submitted on January 17, 2003 |
| Customer's web site: www.xinjen.com |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of January 17, 2003): Less than 3 months ago |
| Plan used: dot3 |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 8 out of 10 |
| Overall rating: 1 out of 10 |
The service from dot5hosting was pretty good. The servers were up reliably, I never had a problem with email. On Monday of this week the email server went down without prior notice. I emailed support, well i emailed john@dot5hosting.com who has been my contact, and received a response indicating they were having a trouble with spam being sent using their smtp server so they had to take our server down. I worked in network administration for a few years so I know that downtime is just a part of networking. It's Friday now and my stmp server still isn't up and that email on Monday was the last correspendence I received from anyone at dot5hosting. I've sent them numerous emails still with absolutely no response. I signed up with another web hosting company on Monday and sent an email to domains@dot5hosting.com to have them change my nameservers to my new company because I bout my domain from dot5hosting, no response. I emailed domains@dot5hosting.com again asking for verification that the change had been made since it was over 12 hours since my first email which is the time span they say they make dns changes in. I finally sent them an email informing them that if I did not receive some response from them and get a full refund that I would file complaints with the BBB and consumer affairs and I still received no response. So I've my email has been down for the last week and I've been forced to use yahoo mail. Oh yeah, I'm not able to receive mail either. To sum it up, I can't beleive the horrible service I've received. If you're looking for web hosting go anywhere but dot5hosting. There is absolutely no excuse for this.
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