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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| They don't seem to care enough... - Review by
submitted on May 30, 2003 |
| Customer's web site: www.carrentonline.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of May 30, 2003): Less than 3 months ago |
| Plan used: RS Dot Four |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
... about the needs of their customers. The speed is good, the prices are OK, but customer service is absolutely appalling. Even if they actually do answer the phone, they make it seem like everything is OK or will be so in a couple of minutes - in reality things are rarely so! If you want QUALITY webhosting, dot5hosting is definitely not for you. If you can afford to be (sometimes shortly, sometimes many hours) offline 3 times a week, go for it and swear yourself.
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