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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Completely non-responsive... - Review by
Mike Cappella submitted on June 26, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 26, 2003): Current customer |
| Plan used: dot5, one year term |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Dot5hosting used to be very service oriented, and responsive. Now, they don't seem to care at all. For the second time now, they've blocked my IP address using their internal firewall.
The first time the problem occurred, it took 8 days and a lot of my time to get them to remove a simple filter (that they installed!). This time, despite repeated promises from a useless support person, and many attempts to contact them on my part, they are just ignoring the issue.
Although they are based in the UK, they seem to have a business address also in Texas, I am contacting the state authorities as well as the better business bureau to file complaints, perhaps even file a small claims suit against them.
Stay Away!!! And by no means pay for a full year, or kiss you $$$ goodbye.
Crooks!
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