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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Not perfect, but a host that does make an effort. - Review by
Anonymous submitted on August 10, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of August 10, 2003): Current customer |
| Plan used: Dot1 |
| Customer service rating: 7 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 9 out of 10 |
| Overall rating: 7 out of 10 |
I've been with Dot5 for a year now, and agree that lately things have been a little up and down, however not tragically so, and certainly nowhere near people giving it a rating such as 1/10 or something silly like that.
I'll give them a 7/10, and for $6.99 I'm happy enough to stay. Sure, if I want better uptime, or whatever, I can get it - but it'll cost me. So for $7 a month I've got a pretty good host, to be honest.
Come on, you all know there's much worse out there for $7/month. Much, much worse. True, there may be better @$7/month, but that's like finding a needle in a haystack.
What I find particularly decent about Dot5:
1. Support. It's good, and it's fast. 24 e-mail support, and soon 24 phone support. Try it. Just mail support@dot5hosting.com with some fictional query and see for yourself.
2. Bandwidth and storage. Pretty decent for $7.
3. Personal service. You can contact the CEO yourself if you feel like it.
4. Speed. It's not the fastest, that's for sure, but it's decent for the price.
5. Openness - forums.dot5hosting.com - they never had to put this up, but they do, and that's pretty cool. Come on, not every host does that.
The downsides of Dot5:
1. Occasional downtime - half an hour here, or there, usually at most. Yes, there might be an extreme occasion here or there, but it's pretty rare. I have three sites on three boxes, and sometimes I have had a problem with one of their servers, and I've asked to move to another one, with no problems at all. They've even let me keep the existing stuff on the original server until Google had found the new name server. BEAT THAT.
2. Things happen without being told, such as stats programs changing, or whatever. They could simply keep the customers informed a little better. But it's not a major problem - it's usually upgrades they don't tell you about.
Anyway, the reason I posted here was that we all received a message from Dot5 this week about upcoming developments, so I thought I'd post it, so you can at least all see the personal nature of going with Dot5.
Cheers.
Happy summer!
Firstly let me apologize again for not sending a out a news letter for a few months! As I am sure you have seen, we have been growing rapidly and breaking more records!
Last month Dot5Hosting saw it best greatest month since beginning operations a little over 2 years ago. We saw sales increase by over 50%, meeting our summer target mid way through July.
Increased Support Staff:
We have increased our support staff once again, including additional support on our increasingly popular live support via our site.
Phone Support:
In the next few weeks you will also see a TOLL FREE support number which will be manned 24x7 by our new phone support team, giving you instant results to your problems.
Dedicated Servers At Rock Bottom Prices!
We are in the process of launching out new dedicated server range. We will be offering the popular Cobalt RaQ4i servers at an incredible $74.99 per month! Your own personal dedicated server at an affordable price! You will see this offer under our dedicated section on our site.
Cobalt RaQs are the most user-friendly server around. And as easy to control as your current control panel with us! Although with many more controlling features!
As an existing customer of Dot5Hosting, if you would like to order a new dedicated server we will give you free setup, a $49.95 saving!
Once again I would like to thank you all for your continued support of Dot5Hosting and would like to wish you a very happy summer.
Kind regards,
Chris Phillips
CEO Dot5Hosting
Dot5hosting.com Team
[4.0.2 Build 7.1 T(S|E)]
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