EarthLink - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Bottom line - they want your money! - Review by C B Hanson submitted on June 30, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of June 30, 2002): 1 year - 3 years ago
Plan used: Beginning plan
Customer service rating: 5 out of 10
Technical quality rating: 7 out of 10
Cost rating: 6 out of 10
Overall rating: 3 out of 10
I started with them a year ago, and everything was fine until my business took off, and I went over the allowed amount of business (5gp).  One month, it went up to 17 gp.  Not being computer-smart, I didn't realize this was a problem, until Earthlink took $2700 out of my account all at once.  I had to fight to get any of it back.  They don't have any system to warn you of this (I can see why).  Other companies do.  Have lost my trust in their company.  They weren't watching out for me, their customer.

 

 

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