EarthLink - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Lousy Support, Too Much Down Time, Lost Email - Review by submitted on July 11, 2002
Customer's web site:
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of July 11, 2002): Current customer
Plan used: Starter
Customer service rating: 1 out of 10
Technical quality rating: 4 out of 10
Cost rating: 2 out of 10
Overall rating: 3 out of 10
I started with Teleport a small ISP in Portland back in 1996, that was bought by, that was bought by Earthlink.  I have spent days on the phone trying to get things straightened out.  I have made 3 times the support calls and spent a hundred times the hours on the phone with Earthlink in a year+ that I spent with Teleport over 5 years.  The cost of hosting doubled because I have two domains with them.  One is a vanity site and the other is a non-profit info site, but now I am considering a business site and I will be going elsewhere.  Just where????



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