EarthLink - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


I don't think so... - Review by Anonymous submitted on September 11, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: Private
Date when last hosted by this company (as of September 11, 2002): Private
Plan used: Advanced Site Business (hah!)
Customer service rating: 2 out of 10
Technical quality rating: 2 out of 10
Cost rating: 1 out of 10
Overall rating: 5 out of 10
Still awaaaaaaaay back in php3 with NO MySQL support, no pro-offered expression of intent to upgrade.

Help files are all confused, mixed up, and insufficient, as are their separate servers.  Domain transfer was an excessively frustrating and lengthy process (3 weeks), accomplished by myself in the end; sales staff initially put our plan on a server that did not support what we had requested.

Email requests for help have gone unanswered, although telephone support is A-1 *IF* you request technical.  Sales staff are NOT educated as to server platforms, scripting support, dns..

Earthlink should put a system in place whereby they flag themselves as to unresolved issues amidst all their various servers, departments, and plans, and assign and address them.

There's more but I can rant elsewhere.  Not recommended at $35/mo.  No way.

Think I'll go try IPowerWeb or something.



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