EarthLink - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Good Service - Review by Anonymous submitted on January 5, 2003
Customer's web site: www.mommymojo.com
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of January 5, 2003): N/A
Plan used: StarterSite
Customer service rating: 9 out of 10
Technical quality rating: 9 out of 10
Cost rating: 8 out of 10
Overall rating: 9 out of 10
They've been very helpful with any problems we've had. The online chat ability allows for quick resolution of a variety of problems. I was able to get help for a script they didn't even support from one of their techies.

One techie was a rather rude, but that's been the exception rather than the rule. The one techie assumed I was an idiot and treated me as such. I reported them to management when the rudeness got out of hand (along with sending a copy of the transcription) and received a free month of service from the Earthlink (this last was on my personal site, not the URL mentioned above). I was suitably impressed.

The service is rather pricey, but they're very reliable as far as uptime.

 

 

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