EarthLink - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Awful Service and Extra Long Wait on Phone - Review by Heather submitted on January 6, 2003
Customer's web site: www.warnercenterbusinesspark.com
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of January 6, 2003): Current customer
Plan used: N/A
Customer service rating: 6 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I got handed a project which already had earthlink as the webhost. All my experiences with them have not been positive. The average wait time on the phone for technical support is 15-20 minutes which is completely unacceptable. I tried to accomplish a simple task with them, redirect an old website to my new website. It took about 5 calls and over an hour of wait time to accomplish this task.

The customer support people on the phone are extremely nice and curtious, but the wait time and ability to get things done is unacceptable.

 

 

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