EarthLink - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

30 MINUTE AVERAGE HOLD TIMES! - Review by Angela submitted on January 6, 2003
Customer's web site: N/A
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of January 6, 2003): N/A
Plan used: N/A
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
THE WORST, I MOVED ALL 3 DOMAINS TODAY!.
TRY BEFORE YOU BUY...JUST DIAL THE 800 NUMBER FOR CUSTOMER SERVICE.
Your recorded message, any hour of the day or night, will be:
"Due to high call volume your call will be answered in approximately
25-30 minutes".
***Then you deal with incompetent 9.00 an hour CS Reps or Tech Support who can't help and refuse to get a Manager.
After threatening to close my account, I called the President Garry Betty, who would not return nor take my call!
ADIOS Earthlink!
BY THE WAY, CHECK OUT WHAT CUSTOMERS AND EMPLOYEES HAVE TO SAY AT:
EARTHLINKSUCKS.NET

 

 

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