EarthLink - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Nightmarish experience with Earthlink - Review by submitted on February 25, 2003
Customer's web site:
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of February 25, 2003): Less than 3 months ago
Plan used: StarterSite/Pro Site
Customer service rating: 1 out of 10
Technical quality rating: 8 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
I am looking for a new hosting company since I have had an awful experience with Earthlink. They are presently charging me over $500 for one month's over bandwidth, and won't negotiate. They charge $100 per 1GB over the allowance! This is the highest cost in the industry I believe. Most other companies charge $5-15 per GB.

This started on Feb 8th when I received a bill for $2364!! I almost had a heart attack. Upon investigation they admit they made a mistake and refund me for $1801. This doesn't compensate for the terrible shock of receiving a huge bill.

I get mixed information from everyone at Earthlink. e.g. payment plans are possible ("Here's the email address."), then sorry, they're not possible (email gets returned as undeliverable). I have spent many, many hours sorting things out. Wait times on the phone are never less than half an hour unless you call at 10:30 pm. Their Chat help service is passable but I have also got conflicting information from the attendants

I have just discovered that all customer hosting records prior to November 2002 are lost, due to an error during server migration. WOW! So I strongly recommend you avoid Earthlink.



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