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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Nightmarish experience with Earthlink - Review by
submitted on February 25, 2003 |
| Customer's web site: www.junglephotos.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of February 25, 2003): Less than 3 months ago |
| Plan used: StarterSite/Pro Site |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
I am looking for a new hosting company since I have had an awful experience with Earthlink. They are presently charging me over $500 for one month's over bandwidth, and won't negotiate. They charge $100 per 1GB over the allowance! This is the highest cost in the industry I believe. Most other companies charge $5-15 per GB.
This started on Feb 8th when I received a bill for $2364!! I almost had a heart attack. Upon investigation they admit they made a mistake and refund me for $1801. This doesn't compensate for the terrible shock of receiving a huge bill.
I get mixed information from everyone at Earthlink. e.g. payment plans are possible ("Here's the email address."), then sorry, they're not possible (email gets returned as undeliverable). I have spent many, many hours sorting things out. Wait times on the phone are never less than half an hour unless you call at 10:30 pm. Their Chat help service is passable but I have also got conflicting information from the attendants
I have just discovered that all customer hosting records prior to November 2002 are lost, due to an error during server migration. WOW! So I strongly recommend you avoid Earthlink.
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