EarthLink - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Good reliability, average customer service, high priced - Review by Anonymous submitted on July 28, 2003
Customer's web site:
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of July 28, 2003): Current customer
Plan used: ProSite
Customer service rating: 5 out of 10
Technical quality rating: 9 out of 10
Cost rating: 7 out of 10
Overall rating: 7 out of 10
Hey all,

I've had Earthlink for 3 years now.  I must start with saying that they have rock solid reliability, if their servers went down, I sure didn't notice nor did my customers.

I will say that customer on the other hand is average.  Long hold times, and poor email support are starting to annoy me as I look to add more and more features to my site.  Recently, Autoresponders stopped working with my webforms, it's been 6 weeks without resolution.

Also, their "resources" are mostly old freeware which haven't been updated in years.

The big downside is price.  My package is $35/mos compared to others in the $10-$15 range.  Not sure if they're worth the $25/mos premium.

I'll probably be changing service providers on the basis of price and some other features (mySQL for example) in the near future and I'll report on my findings with them.



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