EarthLink - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Horrible Service! Nothing Works! - Review by Anonymous submitted on April 1, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of April 1, 2002): Current customer
Plan used: N/A
Customer service rating: 1 out of 10
Technical quality rating: 3 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
According to our agreement with Erthlink, Earthlink should provide customer e-mail aliases. This is also advertised on the Erthlinks web page. As they suggested, we set up aliases by use of their own online service panel. It was actually a fake window that pretended to do every alias setup, but nothing shown up. Since the second day of this our company has been writing e-mails to get solved that. It has been now more than 10 days, Erthlink is still unable to help us. They were showing ignorance, replying our e-mails and online chats with a lot of diversions of the main subject. Now, I am looking for a honest, service minded, and non-swindle hosting company to move our web hosting to.



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