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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Not go if you are using FrontPage 2002 - Review by
submitted on April 3, 2002 |
| Customer's web site: www.ennsproperties.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 3, 2002): Current customer |
| Plan used: Smart site (this plan is probably no longer available) |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 5 out of 10 |
I started using Mindspring back in 1999 when someone else maintained my site using FrontPage 98. I now use FrontPage 2002 and maintain the site myself and it has been a challenge to say the least.(I switched over to Earthlink from Mindspring after they merged.) Evidently, Microsoft has not yet manufacturered a patch for the particular servers they use - (I was told this by an Earthlink tech) - so according to him, (and I graciously thanked him for his honesty), the chances of them updating the server extensions to 2002 program are doubtful. I have called customer service in web hosting several times to verify this and they always say they will call back, but never do. I would not recommend them if you are a FrontPage user, and I am currently researching different hosting options, perferrably a provider with a Microsoft based server. Also when you are having a problem it greatly depends on the tech that you get. I have hung up and called back if I got a "bum" tech. They also have gotten so big (from the merger) that one location doesn't speak to the other location, so if there is a server down, your tech just may not be aware of it. Mindspring was ok I guess for the most part, but maybe also because I was really not on top of their service back then and didn't pay attention to the server problems. I also think that with all the advertising that they have been doing lately they may have grown too quickly, and can not handle all of the business.
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