EarthLink - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Not go if you are using FrontPage 2002 - Review by submitted on April 3, 2002
Customer's web site:
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of April 3, 2002): Current customer
Plan used: Smart site (this plan is probably no longer available)
Customer service rating: 5 out of 10
Technical quality rating: 5 out of 10
Cost rating: 5 out of 10
Overall rating: 5 out of 10
I started using Mindspring back in 1999 when someone else maintained my site using FrontPage 98.  I now use FrontPage 2002 and maintain the site myself and it has been a challenge to say the least.(I switched over to Earthlink from Mindspring after they merged.) Evidently, Microsoft has not yet manufacturered a patch for the particular servers they use - (I was told this by an Earthlink tech) - so according to him, (and I graciously thanked him for his honesty), the chances of them updating the server extensions to 2002 program are doubtful.  I have called customer service in web hosting several times to verify this and they always say they will call back, but never do.  I would not recommend them if you are a FrontPage user, and I am currently researching different hosting options, perferrably a provider with a Microsoft based server.  Also when you are having a problem it greatly depends on the tech that you get.  I have hung up and called back if I got a "bum" tech.  They also have gotten so big (from the merger) that one location doesn't speak to the other location, so if there is a server down, your tech just may not be aware of it.  Mindspring was ok I guess for the most part, but maybe also because I was really not on top of their service back then and didn't pay attention to the server problems.  I also think that with all the advertising that they have been doing lately they may have grown too quickly, and can not handle all of the business.



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