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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Downtime, lost info, bad customer service - Review by
Anonymous submitted on May 8, 2002 |
Customer's web site: Submitted but not made public |
Length of time hosted by this company: 3 months - 1 year |
Date when last hosted by this company (as of May 8, 2002): Current customer |
Plan used: Biz Site |
Customer service rating: 1 out of 10 |
Technical quality rating: 2 out of 10 |
Cost rating: 2 out of 10 |
Overall rating: 1 out of 10 |
Earthlink seems to suffer a lot of downtime, they have lost our E-Mail setup, Credit card info, they recently turned off our site without notice (because they lost our credit card info). the site and E-Mail addresses were gone within minutes, they said it would take 24 - 72 hours to restore. 8 days have gone by at this time, and everything still isn't straightened out.
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