EarthLink - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Review for Earthlink's Hosting Plan - Review by Anonymous submitted on May 28, 2002
Customer's web site:
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of May 28, 2002): Over 3 years ago
Plan used: SOHO
Customer service rating: 5 out of 10
Technical quality rating: 5 out of 10
Cost rating: 6 out of 10
Overall rating: 5 out of 10
We have been hosted with Earthlink since 1997. We actually started out with Netcom then it became Mindspring after the company merger. Finally it became Earthlink last year. Throughout the few years we had with Earthlink, we had some problems with them especially during the renewal for our digital certificate ID. Some of the technical people are not capable of doing the renewal and screw up a few times. This is the major complaint that we have for this company. Connectivity for our website has been quite consistent except during the transfer from Netcom to Mindspring. We had some downtimes.



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