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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Insulting - Review by
submitted on August 28, 2003 |
| Customer's web site: more-than-one.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of August 28, 2003): Less than 3 months ago |
| Plan used: Basic |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 2 out of 10 |
Used to be reliable, but a series of long outages over the last 3 months made them untenable.
HOWEVER, the REAL problem isn't the unreliability. It is the so-called 'support'.
Take a look at their site. Telephone number? No. Clear support offer/email? No.
Dig deep through all sorts of barriers and you will find a contact form. It might as well not be there.
Contact them and get canned text back, which doesn't answer the question. Re-contact them and be prepared to have your notes not even read properly, as they are likely to repeat the same canned text.
Oh yes, and don't expect this to happen quickly. They don't seem to bother checking very often at all. I got one response per DAY, and yes, my site was down during this.
They are probably my biggest ever hosting mistake.
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