EntryHost.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Management is just as bad - Review by submitted on August 29, 2003
Customer's web site: N/A
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of August 29, 2003): Less than 3 months ago
Plan used: Starter plan
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I wish I would have done some research before deciding to host with Entryhost.com.  I had been hosting my domains with Registerfly (which I had had no problems with), and since Registerfly was offering an easy way to provide hosting, I took it. 

The cooperation between Registerfly and Entryhost is non-existent.  Registerfly offers 'unlimited' e-mail forwarding, for example, but if you host with Entryhost, you only get 1.  I tried using Registerfly's DNS to 'point' the site to Entryhost's servers, but it didn't work (Entryhost uses some unorthodox DNS entries) and Registerfly's tech support (what a joke, those guys can't even speak decent English) were no help.

Then, my FTP account stopped working (the password was invalid all of a sudden).  The site started losing images and throwing 403 errors.  I sent in a ticket right away, but got no response for over 24 hours.  I e-mailed their 'feedback' e-mail and actually got a response from a 'Global Domain Manager' who said he would investigate my problem and help me right away.  He didn't even reply to my repeated e-mails over the next 48 hours until I informed him that I was requesting a refund.

Avoid Entryhost like the plague!!

Thanks to this site, my client's site is now happily running on ICDSoft's hosting plan.

Thanks everyone!

 

 

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