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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| This has been hurting my business as well as my customers! - Review by
submitted on April 21, 2003 |
| Customer's web site: www.pcdoctorofcuba.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of April 21, 2003): Current customer |
| Plan used: host with one free domain name and host with two free domain name |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
PC Doctor LLC has been with freehostingweb.com for almost a year. My company has put 3 web sites on their server since mine went up. It started out great but started having problems. My web site was hacked into and the hacker changed the name. It took about 2 weeks to get back up. I went in and was finally able to reinstall (upload) the pages. Ok, not to bad. But then, two more of my customer’s sites they we developed have gone down. One has been down for almost 2 months now. The other web site is on its second time being down and is on its third week. Both companies rely on their web sites for their business. I finally got an email back only after I sent a nasty email with the subject line: ONE PI@@ED OFF CUSTOMER! But that did not help me any. Their phones are a joke and trying to email a help ticket is too. You can not even key in to send a help ticket. How ever, the email they did send me stated that I needed to go through the help desk and summit a ticket. HaHa. Can not do that. I did send an email to NBC investigation to see if they could investigate. Have not heard from them as of yet. I like how freehostingweb has at the bottom of their site (under new management) and (We have recently installed a new support center). I wonder if the new support center was just out of high school and under new management and they have all these problems going on. Time to call the old management back in to get it back up and running. Needless to say, I still have unhappy customers they would like to move their site to another host, but this is also impossible to do. Something has really gone wrong with this company and there is NO way to find out what we can do. Businesses are being hurt and this is their biggest season of the year. This web site host does not have good customer service by any means! I would like to see a public response from freehostingweb.com
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