|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Unacceptable - Review by
submitted on January 31, 2002 |
| Customer's web site: www.dabelms.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of January 31, 2002): Less than 3 months ago |
| Plan used: Free Hosting but $49.95 setup with free domain name |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 1 out of 10 |
Support took 8 days to reply to me concerning the expiration of my domain name. At that time I did not know I had 20 days after the expiration date. I just happened to transfer to this Host a couple of days before it expired. When he did respond, he said he cancelled & was returning my money as requested, when all I said was that if I did not receive a reply within the next day, I was renewing with someone else and enforcing the money back guarantee. Oh yes, he replied only after I sent him a copy of my email to their corporate HQ. 1st was to notify me he cancelled my account and 15 minutes later to explain he submitted it but it would not take so close to the expiration date. He did not even attempt to work it out. Unacceptable support process!
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|