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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| These people are unbelievable - Review by
Duke Machesne submitted on August 7, 2003 |
| Customer's web site: starvingarts.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of August 7, 2003): Less than 3 months ago |
| Plan used: 'Best' |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
First of all, forget about gettnig anybody on the phone. There is nobody to answer the phone. I don't think they even employ an operator. Their 'automatic callback' feature would be great, if anybody called you back. But they don't.
Next, forget about a 'money-back guarantee'. They claim their money-back guarantee is qualified with a minimum usage term of one month. Host with them for one day, and that's a month. Whether you cancel in the first thirty days or not. My explanation of this policy is unclear, because the policy itself is unclear. Convoluted. Rubbish. Suffice it to say, there is no 30-day money back guarantee. They are lying.
Then, try talking to them by e-mail. They're not just unhelpful, they're actually snotty.
I'm amazed by these people.
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