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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Good for web hosting, not e-mail - Review by
submitted on October 17, 2002 |
| Customer's web site: www.nonesuchthing.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of October 17, 2002): Current customer |
| Plan used: Economy Package |
| Customer service rating: 6 out of 10 |
| Technical quality rating: 6 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 4 out of 10 |
If all you are looking for is web hosting, I cannot complain too much about their web hosting service.
E-mail service they offer is another story. Today is the third day in a row where sending mail to AOL users will not work. AOL blocked all e-mail from Host Rocket due to an excessive amount of spam from their servers. I sent them a ticket two days ago. Their support site (www.rocketsupport.com) still shows have issues sending mail to AOL.
Host Rocket also added IMAP functionality to their system a couple months ago. The upgrade was a complete mess. They required users to change to the new host name in the e-mail client. It wasn't a big deal for me since I'm the only person that sends mail via my site, but would have been a major headache for any company with a lot of inexperienced users. Sending of e-mail was hit and miss for a while during the upgrade.
Their lack of change control, and notification is pathetic. It seems most changes take place during prime hours, and not during non-peak hours.
The AOL blocking issue was the last straw for me. I am now researching other companies to host my site.
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