HostRocket.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Terrible Support - Review by Robert submitted on December 10, 2001
Customer's web site: Submitted but not made public
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of December 10, 2001): Current customer
Plan used: Basic
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I signed up with a basic plan and thought great, plenty of space and transfer size and was excited.  I had problems uploading my site and sent in a trouble ticket.  They only correspond with e-mail (tickets) and you cannot get a live voice.  You ask a question, one day later you get a response if that doesn't fix it, oh well, another ticket, or perhaps another question.  Seven days later, still no answers and no site upload and I requested a refund.  Stay away, especially if you're new to web publishing.

 

 

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