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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Avoid this brick wall - Review by
Chris submitted on June 15, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 15, 2002): Current customer |
| Plan used: Only have one plan 'The Brick Wall' |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 2 out of 10 |
I've had sites hosted with HostSave for over two years, and while the technical offering has got better the support and service has become dreadful. E-mail is regularly unavailable for many hours.
Most recently, my billing cycle had come up, but my CC had expired. I received an e-mail saying that I had 7 days to update my CC info, or they would disable my account. I updated in 3 days, but they had already switched off my account. It is the weekend now, my site is disabled and I cannot get to speak with anybody to fix it. I am moving away from HostSave as soom as I can. (I have more than one account with them)
I did speak to Affinity (their parent co's) support 1-800-753-6329 but his attitude was basicly "what do you expect from a cheap hosting plan?", and refused to put me through to a supervisor or give me _any_ useful information. He did admit that the HostSave tech support folks were just cubicles away, but he refused to even pass a PostIt over to them.
Bottom line is, just OK when it works, but don't expect to be able to get any joy from them when things go wrong. And, to be honest, when I started $8 a month was cheap. That's not the case anymore, and I don't think $8 for zero support and no DB is competitive.
Chris.
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